You can set up your call forwarding options by going to your Profile > My Forwarding Numbers.

You can set up the way you want to answer calls:

  • via your cell phone;
  • the Omnivoice webphone;
  • the Omnivoice mobile app;
  • an external IP deskphone* or
  • a softphone*.

*To enable call forwarding to an external softphone or an IP deskphone, you’ll need to upgrade to the Company plan and then connect your device/app to Omnivoice.

Call distribution methods

Omnivoice offers 2 different methods of call distribution:

  • Simultaneous
  • Sequential