Support

Telephony User Interface (TUI)

In the interest of making things as easy as possible for our users, Omnivoice supports a Telephony User Interface (TUI). A TUI allows you to transfer calls, put your call on hold, or make a second (consultation) call just by using your phone keypad, cutting out obnoxious alternative methods of needing to do so. TUI allows you to manage these calls in a number of ways.

Using TUI On Your Cell Phone

You can use TUI with your cell phone.

How to make a direct transfer via Cell Phone:

Press **101# to make a direct transfer.
“101” is an extension of a team member in your Omnivoice account. You can use any phone number, for example 15551234567 as well.

How to make a Consultative Transfer via Cell Phone:

Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:
Press 1 — make a call to another person (a second line).
Press 2 — merge all active calls into a conference.
Press 3 — disconnect the second line.
Press 4 — return to the first line (the second line will be put on hold).

For example:

During a conversation press:
## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up — the initial call will be transferred.
## 101 # [call another person (second line) … conversation with the second line] ## 2 — a conference call for 3 members.
## 101 # [call another person (second line) … conversation with the second line] ## 3 — transfer the initial call to another party.
## 101 # [call another person (second line) … conversation with the second line] ## 4 — return to the first line, the second line will be put on hold.