Dive into a dedicated comparison of the two business phone providers: Omnivoice and OpenPhone. While both platforms deliver VoIP services, they each come with unique selling points and potential drawbacks. This detailed examination serves to enlighten you on each platform’s nuances, aiding you in choosing the solution that resonates with your business communication prerequisites.

Capabilities Overview: Omnivoice vs. OpenPhone

Capabilities Omnivoice’s Team Plan OpenPhone’s Premium Plan
Monthly Cost $19 for 3 users
$25 per user
User Extensions 3
Included Minutes 5,000 Unlimited
Local/Toll-free Numbers 2
Transfer of Existing Number Yes, for free Complimentary
Vanity Numbers Yes, for free
Default # can be changed to vanity
Text Messaging Available at $5/month Unlimited
Contact Book Included Included
Business Hours Yes Yes
Call forwarding Yes Yes
Call queue Yes Yes
Ring groups Yes Yes
Call log Yes Yes
Voicemail Yes Yes
Voice-to-text transcription Yes, for free Yes
Mini-CRM functionality Yes, for free Yes
IVR Yes, multi-level
Yes, basic
Call recording Yes, for free Yes
Conference calling Yes, for free Yes
Music on hold Yes Yes
e911 Yes
Mobile app Yes Yes

Omnivoice & OpenPhone: Platform Insights

Omnivoice: Omnivoice positions itself as a continually evolving platform, frequently updating and refining its features to keep pace with modern business needs. It focuses on small businesses and entrepreneurs, hence its affordable price. Omnivoice provides a wide range of powerful functionalities that remain user-friendly, addressing the dynamic requirements of your business.

Omnivoice Business Phone System
OpenPhone: OpenPhone is recognized among call centers, yet it’s not without its constraints, especially for businesses in need of comprehensive telephony features. The service does not include automated texting without additional integration and possesses a more basic interactive voice response system. Its pricing is still in the affordable category, however, it is unlikely to be placed into the top-10 cheapest providers on the market.

Which Service Will Be Easier to Use:

Omnivoice: Omnivoice stands out for its smooth integration process, allowing companies to quickly implement their services. Its user-centric design ensures teams can easily adapt and exploit the platform’s broad capabilities to the fullest.

OpenPhone: OpenPhone competes well in terms of user experience, having a desktop application and a non-complex initial setup. The platform promises easy navigation but may not offer the same ease of integration into your existing processes, working better for larger teams who can afford to have more time to train.

Call Functionality:

Omnivoice: Omnivoice offers an extensive selection of call-related services. Its standout features include a system for call queues, group call support, complimentary voice-to-text transcription, and free call recording, all pivotal for quality control and regulatory compliance. Additionally, Omnivoice enhances customer engagement through value-added features such as Multi-level IVR, which is not provided by OpenPhone.

OpenPhone: OpenPhone sustains fundamental call services but doesn’t match up in terms of advanced features. It only offers one complementary local phone number, and the absence of a rudimentary IVR system indicates gaps in its offerings for businesses looking for a thorough telecommunication framework.

Security Protocols:

Omnivoice: Omnivoice takes emergency services seriously, integrating e911 to provide immediate help in crisis situations. Its dedication to security is further evidenced by its STIR/SHAKEN protocol compliance and strong data encryption methods, protecting against various telecommunication vulnerabilities.

OpenPhone: OpenPhone doesn’t explicitly mention e911 services or STIR/SHAKEN protocol adherence.

Which VoIP Service Should You Choose?

For small businesses and solopreneurs seeking a VoIP service with a great pricing system, an extensive suite of features, scalability options, and strong security protocols, Omnivoice is a commendable choice. On the other hand, mid-sized businesses may find OpenPhone more appropriate with its pricing options. Ultimately, the decision should correspond with your company’s operational needs and future growth plans, considering the distinct advantages each platform provides.