Small businesses need versatile communication tools to stay connected with their clients. Virtual phone systems are becoming the go-to solution for many due to their affordability and wide range of features. Among the myriad of options available, two notable names stand out: Omnivoice and Line2.

While both offer voice over internet protocol (VoIP) services, their target audience, utility, and feature sets differ. In this review, we’ll dive into the specifics of each service to determine which one might be the best fit for your business needs.

Target Audience & Utility:


Primarily catering to small business owners and their teams, Omnivoice offers a robust and integrated virtual phone system at an affordable price. Designed with scalability as its core feature, Omnivoice is well-suited for businesses that require a fast high quality connection with a friendly UI.


Line2, in contrast, is more tailored for solopreneurs and small businesses owners. It provides a solution for those needing a simple secondary phone number, particularly for non-demanding call management.

Capabilities Comparison: Omnivoice vs. Line2

Capabilities Omnivoice’s Team Plan Line2
Price per month $19 per 3 users
$15.99 per user
Minutes Included 5 000 Unlimited
Local or Toll-free numbers 2
Existing number transfer Yes, for free
Vanity number Yes, for free
Texting Yes, for $5 Yes
Contact book Yes Yes
Business hours Yes Yes
Call forwarding Yes Yes
Call queue Yes
Ring groups Yes
Call log Yes
User extensions 3 included
Voicemail Yes Yes
Voice-to-text transcription Yes, for free
Mini-CRM functionality Yes, for free
IVR Yes, for free
Call recording Yes, for free
Conference calling Yes, for free
Music on hold Yes
e911 Yes
Mobile app Yes, for Android and Apple Yes

Ease of Setup and Use:


Omnivoice provides a straightforward setup process, ensuring businesses can get started with minimal hassle. Its intuitive user interface and online tutorials make it easy for teams to understand and utilize the platform’s full range of features.


Line2’s setup is quick, aimed at individual users who need fast access to a secondary number. Its interface is clean and simple, making it an excellent choice for those who prioritize ease-of-use over comprehensive features.

Customer Support and Reliability:


Omnivoice prides itself on offering reliable services and top-tier customer support. The platform has a high uptime, ensuring businesses remain connected.


While Line2 provides prompt customer support, its focus on individual users means that support may not always cater to complex business needs. However, its service is generally reliable for everyday use.

Privacy and Security:


  • e911 Integration: Omnivoice recognizes the critical importance of emergency services. Thus, it incorporates e911 functionality, ensuring that users can connect to emergency services right away while also providing accurate location data to first responders.

  • STIR/SHAKEN Verification: In an era where call spoofing and spam calls are rampant, Omnivoice has implemented STIR/SHAKEN verification. This technology helps in authenticating caller identities, ensuring that the calls you receive are legitimate, and reducing the risk of spam or malicious calls.
  • Data Encryption & Privacy: Omnivoice prioritizes client data protection. All customer data stored within the platform is encrypted, providing an added layer of security. Additionally, Omnivoice maintains a strict privacy policy, ensuring that client data is not shared with third parties.


  • e911 Integration: Line 2 does not offer an e911 integration.
  • STIR/SHAKEN Verification: Line 2 does not incorporate the STIR/SHAKEN verification.
  • Data Encryption & Privacy: Line2 states that it values the importance of data security by employing both technical and organizational precautions. It, however, does not go into detail regarding what exact measures it takes. It does pass information to third party, but any third-party collaborations are underpinned by contractual obligations, ensuring all shared information remains protected in compliance with legal standards.

Which Service Should You Choose?

For solopreneurs and freelancers, the comparison between Omnivoice and Line2 can be worth the time. However, when it comes to cost, Omnivoice offers greater functionality and flexibility at a better price for both solopreneurs and small businesses. It also has stronger security and privacy protocols implemented. If you’re considering making a switch to Omnivoice and want to retain your existing number, they offer free porting of your current virtual number.

In the end, while Line2 may appeal to individuals, Omnivoice is the preferred choice for businesses that require a complete communications solution.