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How to integrate Onmivoice with Zapier

With Zapier integration, Omnivoice integrates with your CRM system, Google sheets or Slack. Zapier moves info between Omnivoice and your web apps automatically.

How to integrate Omnivoice with Zapier

1. Log in to Zapier and click on Make a Zap.
   
2. In the pop-up window, choose Webhooks by Zapier.
   
   
3. Next, select Choose Trigger Event – Catch hook, and press Continue.
   
   
4. In the open window, copy the generated Webhook URL and go to the API integration – WebHooks section in your Omnivoice profile.
   Insert the generated URL in the “Enter the URL” field and click Save Changes
   
   
5. Return to Zapier and press Continue.
   
   
6. In the Find Data section, press Tes t& Continue.
   
   
7. Make an outgoing call via MC.
8. In field “2. Do this…”, specify the event that should occur when the webhook is received.

Webhook includes the following fields

1. EventType, including:
   • OutgoingCall – initiate an outgoing call
   • OutgoingCallConnected – the outgoing call is connected OutgoingCallCompleted – the outgoing call is completed
   • IncomingCall – initiate an incoming call
   • IncomingCallRinging – initiate ringing for an incoming call
   • IncomingCallStopRinging – end the incoming call if no one answers
   • IncomingCallConnected – the incoming call is connected
   • IncomingCallCompleted – the incoming call is completed
2. Body__From – the number from which the call is initiated
3. Body__To – the number to which the call is directed
4. Timestamp – the time of the event
5. Body__Extension – the extension of the employee associated with the call
6. CallId – the call’s unique ID

Additional filters and event configurations may be set for all of the above fields.