Omnivoice allows you to make and receive calls from your computer using a third Party SIP Phone.

How do I get my connection details?

  1. Before you set up your softphone, you first must register a new personal contact and get your connection details.
    Go to your account > Profile > My Forwarding Numbers to start the process.
    sip phone set up
  2. Click on the Add softphone (SIP account) link.
  3. Make sure to save your changes!
  4. Then click on the “Get Connection details” link.
  5. Here you can view your connection details. You can use these credentials to create your SIP account for a third party SIP phone (see a list below).
  • Server address (domain)
  • Login (user ID)
  • Password

How do I use my business number (Caller-ID) for outbound calls?

Fill in the phone number (11 digits format, 15551234567 for example) you want to use as a Caller-ID in the Caller-ID / Display Name field.

 

Linphone for Mac OS

  1. Download the installation file from https://www.linphone.org/ and install it on your computer.
  2. Launch the program and click the “Forward” button in the “Welcome to the account setup assistant” pop-up.
    In the “Account setup assistant” pop-up, choose the checkbox labeled “I have already a sip account and I just want to use it”.
    Then, click the “Forward” button.
  3. Fill in the followings fields: user ID, password and a domain (I am out of the office – external IP).
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. Click the “Apply” button. After that, click on Options in the menu bar and remove the checkbox from “Always start video”.
  5. Now you can use your account with Linphone!

Linphone for Ubuntu

  1. Download the installation file from https://www.linphone.org/ and install it on your computer.
  2. Launch the program, click on the Options in the menu bar and choose Preferences.
  3. Select the “Manage SIP Accounts” tab and click on the “Add” button.
  4. Click the “Forward” button in the “Welcome to the account setup assistant” pop-up.
    In the “Account setup assistant” pop-up, choose the checkbox labeled “I have already a sip account and I just want to use it”, then click the “Forward” button.
  5. Fill in the followings fields: user ID, password and a domain (I am out of the office – external IP).
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  6. Click the “Apply” button. After that, click on Options in the menu bar and remove the check from “Always start video”.
  7. Now you can use your account with Linphone!

 

Bria Solo Free (ex X-lite)

X-Lite is now Bria Solo Free. You can Try Bria Solo for 30 days. Other plans here.

How to install and setup Bria Solo?

  1. Create an account at https://www.counterpath.com/bria-solo/
  2. Configure your voice account https://solo.softphone.com/dashboard#setup-configure-voice-account.
  3. Select the Have your own PBX/ SIP server.

4. Use your credentials here Your Profile > My Forwarding numbers > Get connection details:

sip phone set up

How do I use my business number (Caller-ID) for outbound calls?

Fill in the phone number (11 digits format, 18333740777 for example, without any dashes, spaces, brackets or plus signs, but including the “1” prefix) you want to use as a Caller-ID in the Call Display field.

For the most cases you do not need to change these settings, so skip and and download a Client app.

Install the Bria client app to your computer (or mobile phone).

You can edit your settings if need https://solo.softphone.com/dashboard/:

How to configure the Bria client app?

  1. Launch the Bria client app. Sign in using your credentials.
  2. Allow access for Windows firewall and brandmauer. Your Bria ready to go!

How to make and receive calls using the Bria client

  1. Configure the Bria client as described above.
  2. Make sure you have SIP phone enabled (at your Profile > My forwarding Numbers).

Zoiper for Mac OS

  1. Download the installation file from https://www.zoiper.com and install it on your computer.
  2. Click on the Settings menu and select “Create a new account” on the main screen.
  3. Select SIP type of account and click on the “Next” button.
  4. Fill in the following fields: a username, password and a domain.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. After that you can click on the “Next” button and start to use the Zoiper client with your account.

Zoiper for iOS

  1. Download the installation file from https://itunes.apple.com/de/app/zoiper-sip-softphone-voip/id438949960?mt=8 and install it on your iOS device.
  2. Tap on the Settings menu and select “Accounts”. Tap on the “+” button.
    Answer “Yes” on the question “Do you already have an account?” and choose “Manual configuration”.
  3. Select SIP type of account.
    Fill in the username, password and domain fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. After that, you can click on the “Register” button and start to use the Zoiper client with your account.

Zoiper for Android

  1. Download the installation file from https://play.google.com/store/apps/details?id=com.zoiper.android.app&hl=en and install it on your Android device.
  2. Tap on the Config menu and select “Accounts”. Tap on the “Add account” button.
    Answer “Yes” to the question “Do you already have an account?” and choose “Manual configuration”.
  3. Select SIP type of account.
    Fill in the username, password and domain fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. After that you can click on “Save” button and start to use the Zoiper client with your account.

Zoiper for Ubuntu

  1. Download the installation file from https://www.zoiper.com and install it on your computer.
  2. Сlick on the Settings menu and select “Create a new account”.
  3. Select SIP type of account and click on the “Next” button.
  4. Fill in the username, password and domain fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. Click on Next. Enter a name to identify your account.
  6. After that you can click on “Next” button and start to use the Zoiper client with your account.

 

Bria for iOS

  1. Download the installation file from https://apps.apple.com/us/app/bria-mobile-voip-softphone/id1236194368 and install it on your iOS device.
  2. On the main screen, tap on the Settings menu and select “Accounts”. Tap on the “+” button.
  3. Select the SIP type of account. Fill in the Username, Password and Domain fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. After that, you can click on “Back” button and begin using the Bria client with your account!

Bria for Android

  1. Download the installation file from https://play.google.com/store/apps/details?id=com.cpc.briax and install it on your Android device.
  2. On the main screen, tap on the Settings menu and select “Accounts”. Tap on “ADD ACCOUNT”
  3. Select the SIP type of account. Fill in the Username, Password and Domain fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. After that you can click on the “Back” button and begin using Bria client with your account.

 

Microsip for Windows

Free and simple SIP softphone.

1. Download and install the app https://www.microsip.org/downloads

2. Add Account:

3. Fill in the following fields:

  • Account Name
  • SIP Server
  • SIP Proxy
  • Username
  • Domain
  • Password
  • Display Name – to use as a Caller-ID in the Display Name field

4. Enable the ICE option, it helps to find the shortest way for media streams and reduce media latency.

You can find your credentials here – Your Profile – My forwarding numbers – Get connections details.

How do I use my business number (Caller-ID) for outbound calls?

Fill in the phone number (11 digits format, 12133702397 for example, without any dashes, spaces, brackets or plus signs, but including the “1” prefix) you want to use as a Caller-ID in the Display Name field.

Example:

Do not forget to enable your SIP phone as your contact to receive calls.

Now you can make and receive calls using Microsip.

 

3CX 6 Phone for Windows

  1. Download the installation file from https://www.3cx.com/voip/softphone/ and install it on your computer.
  2. Launch the program. You should see a pop-up saying “No SIP profile found”. Click on the “Create profile” button and the “New” button on next screen.
  3. Fill in the followings fields: user ID, password and a domain (I am out of the office – external IP).
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. Click on the “Advanced settings” button.
    Select the UDP value in the SIP Transport dropdown list.
    Set the “Registration time” value to 10 minutes.
  5. After that you can click on the “OK” button and start to use 3CX Phone client with your account.

Omnivoice allows you to use deskphones with your account.

How do I get my connection details?

  1. Before you set up your deskphone, you first must register a new personal contact and get your connection details.
    Go to your account > Profile > My Forwarding Numbers to start the process.
    sip phone set up
  2. Click on the Add softphone (SIP account) link.
  3. Make sure to save your changes!
  4. Then click on the “Get Connection details” link.
  5. Here you can view your connection details. You can use these credentials to create your SIP account for a third party SIP phone (see a list below).
  • Server address (domain)
  • Login (user ID)
  • Password

Cisco SPA303

How to Use a SIP Phone

  1. Connect the AC adapter chord to the SW connector on your phone.
  2. Wait until the menu screen appears. Then, press the Menu button.

Static IP connection:

  1. Open the Network menu, choose “WAN Connection Type”, and change its value to “Static IP”.
  2. Fill the “Non-DHCP IP Address”, “Non-DHCP Subnet Mask”, “Non-DHCP Default Route”, “Non-DHCP DNS 1” and “Non-DHCP DNS 2” fields with credentials which were provided by your internet provider.
  3. Return to the main menu and then reboot your phone.
  4. After the reboot is complete, open the Network menu and check the field labeled “Current IP”. Here you should find the IP address from step 1.
  5. Enter this IP as the URL in the browser on your computer. Log in as the administrator by clicking on the “Admin login” button.
  6. Choose the “Ext 1” tab, then set the value of the “Line Enable” field to YES. Fill in the “SIP Port”, “Proxy”, “User ID”, “Password” fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  7. Select “Submit all Changes” and wait while your phone is rebooting.
  8. Choose the “Info” tab on the administrator panel and check the field labeled “Registration State” in the “Ext 1 Status” section. There, you should find the status set to “Registered”.

NAT connection:

  1. Open the “Network” menu, choose “WAN Connection Type”, and change its value to “DHCP”. Check the field labeled “Current IP”. Here you should see your phone’s IP address.
  2. Enter this IP as the URL in the browser on your computer. Log in as the administrator by clicking on the “Admin login” button and follow the instructions for a Static IP Connection.

Cisco SPA 112

How You Can Use the Phone Port Adapter

  1. Connect the AC adapter cord to the power connector and Ethernet cable cord to the INTERNET connector on your phone.
  2. Connect your analog phone to the adapter.
  3. Dial “****” for voice menu activation.

Static IP connection:

  1. Set the following parameters using the voice menu (according to documentation from the adapter):
    • “Enable\Disable DHCP” should be set to “Disabled”
    • “IP Address”
    • “Subnet”
    • “Gateway”
    • “DNS Server”

    These parameters are provided by your ISP.

  2. Return to the main menu and choose “Reset” to reboot your adapter.
  3. Enter this IP as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  4. Open the “Quick setup” tab and fill in the “Proxy”, “Display name”, “Password”, “User ID” fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. Click the “Submit” button and choose the “Network setup” tab. Expand the “Basic Setup” section and select “Internet Settings”.
  6. Set the “Static IP” value for “Connection Type” field.
  7. Fill “Internet IP Address”, “Subnet Mask”, “Default Gateway”, “Primary DNS” with values provided by your ISP. Click the “Submit” button.
  8. Select the “Status” tab and check that your phone has a “Registered” status.

NAT connection:

  1. Find out the IP-address received by your phone adapter using the voice menu (according to documentation from adapter).
  2. Enter this IP as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  3. Open the “Quick setup” tab and fill in the “Proxy”, “Display name”, “Password”, “User ID” fields.
    You can find your credentials here Your Profile > My Forwarding numbers > Get connection details.
  4. Click the “Submit” button and choose the “Network setup” tab. Expand the “Basic Setup” section and select “Internet Settings”.
  5. Set the “Automatic Configuration – DHCP” value for “Connection Type” field and click the “Submit” button.
  6. Select the “Status” tab and check that your phone has a “Registered” status.

Aastra 6731i

To get started, connect the AC adapter cord to the DC5V connector and the ethernet cable cord to the LAN connector on your phone.

  1. Press the “Options” button.
  2. Move to “Admin Menu” section and the enter default password: “22222”.
  3. Choose “Network Settings”, then press “Enter”.
  4. Select “DHCP Settings”, press “Enter”, and set the value of “Use DHCP?” to “Disabled”.
  5. Return to “Network Settings” and select the “IP Address” section. Enter the IP-address provided to you by your network provider.
  6. Enter this IP as the URL in browser on your computer. Log in as the administrator with “admin / 22222” credentials.
  7. Choose the “Advanced Settings” section, then select “Network”.
  8. Fill in the “IP Address”, “Subnet Mask”, “Gateway”, “Primary DNS”, and “Secondary DNS” fields with values provided by your ISP.
  9. Go to “Line 1” section.
  10. At “Basic SIP Authentication Settings” section, fill in “Screen Name”, “Screen Name 2”, “Caller ID”, “Authentication Name”, “Password” fields with values provided by your ISP.
    Make sure that field “Phone Number” is equal to the “Authentication Name” value.
  11. At “Basic SIP Network Settings” section, fill in all “Server” and “Port” fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
    Set the value of “Registration Period“ field to “300” and make sure that the value labeled “Conference Server URI” is empty.
  12. Go to “System Information” section. The “Status” field should contain the “Registered” value.

Snom 300

How to configure your phone

  1. Connect the AC adapter cord to the power connector on your phone. Connect the ethernet cable cord to the NET connector on your phone.
  2. Wait while your phone is fully loaded, then press the Menu button.

Static IP connection:

  1. Find the section labeled “Configuration”, then select “DHCP”. Press the “Х” button on the “Are you using DHCP?” dialogue.
  2. Fill in the “IP Adr”, “Netmask”, “IP Gateway”, “DNS Server” fields with credentials provided by your internet provider. Your phone should then be rebooted.
  3. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  4. Select the “Setup” menu, choose “Identity 1”, and open “Login”.
  5. Fill in the fields labeled “Account”, “Password”, “Register”, and “Authentication Username”. You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details. Set the checkbox “Identity active” and click the “Save” button.
  6. Move to the “SIP” tab and set the value of “Subscription Expiry” to “300”.
  7. Move to the “RTP” tab and set the value of the “Media Transport Offer” field to “UDP”.
  8. Click “Save” button.
  9. Move to the “Status” menu, select “System Information” and choose the “SIP Identity Status” section. Check that the value of “Identity 1 Status” is set to “Registered”.

NAT connection:

  1. Find the section labeled “Information”, then find the “IP Adr” section and choose it. It should contain an IP-address provided by your ISP.
  2. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  3. Select the “Setup” menu, choose “Identity 1” and open the “Login” tab.
  4. Fill in the “Account”, “Password”, “Register”, “Authentication Username” fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
    Select the checkbox “Identity active” and click the “Save” button.
  5. Go to the “SIP” tab and set the value of “Subscription Expiry” to “300”.
  6. Go to the “RTP” tab and set the value of “Media Transport Offer” field to “UDP”.
  7. Click the “Save” button.
  8. Go to the “Status” menu, select “System Information” and choose “SIP Identity Status”. Check that the value of “Identity 1 Status” is set to “Registered”.

Yealink W52P

How to use and configure your phone

Connect the AC adapter cord to the DC5V connector and the Ethernet cable cord to the internet connector on your phone base station.

Static IP connection:

  1. Press the “OK” button on your SIP phone.
  2. Move to the System Settings menu, choose “Network” and enter your PIN with the value “0000”.
  3. Set the value of “IP address Type” as Static. Fill “IPv4” with an IP-address provided by your network provider.
  4. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  5. Choose the Network tab and select the Basic section.
  6. Select the checkbox “Static IP Address” and fill the “IP address”, “Subnet Mask”, “Gateway”, “Primary DNS”, “Secondary DNS” fields with values provided by your internet provider.
  7. Move to the Account tab and select the Register section. The Register Status field should contain a “Registered” value.

NAT connection:

  1. Press the button labeled “OK” on your SIP phone.
  2. Move to the “System Settings” menu, choose “Network” and fill the PIN field with a value of “0000”.
  3. Set the “IPv4” value as DHCP.
  4. Move to the “Status” section and choose “Base”. The field labeled “IP” should contain an IP-address received by your phone.
  5. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  6. Choose the Account tab, then select the Advanced section.
  7. Choose the Register tab. Set the “Line Active” field value to Enabled. Fill in the “Register Name”, “User Name”, “Password” fields. You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  8. In the “SIP Server 1” field, fill the “Server Host”, “Transport”, “Server Expired” and “Port” fields with credentials provided by your SIP provider.
  9. Click the Confirm button to save all changes.
  10. Select the Basic section. The Register Status field should contain a “Registered” value.

Yealink SIP-T19P

How to use and configure your phone

Connect the AC adapter cord to the power connector on your phone. Connect the Ethernet cable cord to the Internet connector on your phone.

Static IP connection:

  1. Press the “Menu” button on the SIP phone.
  2. Go to the Settings menu, choose “Advanced Settings”, and fill the “Password” field with “admin”.
  3. Choose the Network section and select the “WAN Port”. Fill “IPv4” with the IP-address provided by your network provider.
  4. Enter this IP address as the URL in the web browser on your computer. Log in as the administrator with “admin / admin” credentials.
  5. Choose the Network tab and select the Basic section.
  6. Select the checkbox “Static IP Address” and fill in the “IP address”, “Subnet Mask”, “Gateway”, “Primary DNS”, “Secondary DNS” fields with values provided by your internet provider.
  7. Go to the Account tab and then select the Register section. The Register Status field should contain the “Registered” value.

NAT connection:

  1. Press the “✔” button on your SIP phone to open the Status menu.
  2. Check the “IPv4” field. It should contain IP-address, received by your phone.
  3. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  4. Choose the Register tab. Set the “Line Active” field value to Enabled. Fill in the “Register Name”, “User Name”, “Password” fields. You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. In “SIP Server 1” field fill the following fields:
    • “Server Host” – you can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
    • “Transport” – UDP
    • “Server Expired” – 300
    • “Port” – 16060
  6. Click Confirm to save all changes.
  7. Move to the “Account” tab and select the Register section. The Register Status field should contain “Registered” value.

Grandstream HT701

How to use your port adapter

  1. Connect the AC adapter cord to the power connector and the ethernet cable cord to the INTERNET connector on your phone.
  2. Connect the analog phone to an adapter.
  3. Dial “****” for voice menu activation.

Static IP connection

  1. Set the following parameters using the voice menu (according to documentation from your adapter):
      • “Enable\Disable DHCP” should be set to “Disabled”
      • “IP Address”
      • “Subnet”
      • “Gateway”
      • “DNS Server”

    There parameters are provided by your ISP.

  2. Return to the main menu and choose “Reset” to reboot your adapter.
  3. Enter this IP as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  4. Open “FXS PORT” tab and set the “Account Active” value to “Yes”, and set the “Primary SIP Server” and “SIP Transport” values to “UDP”.
    Fill in “SIP User ID”, “Authenticate ID”, “Authenticate Password”.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. Click the “Apply” button.
  6. Open the “STATUS” tab and check if the “Port Status” has a “Registered” value.

NAT connection

  1. Find out the IP address using the Command 02 option in voice menu.
  2. Enter this IP address as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  3. Open the “FXS PORT” tab and set the “Account Active” value to “Yes”, set the “Primary SIP Server” and “SIP Transport” values to “UDP”.
    Fill the “SIP User ID”, “Authenticate ID”, “Authenticate Password” values.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  4. Open “STATUS” tab and check if the “Port Status” has “Registered” value.

GrandStream GXP1610

How to configure your phone

  1. Connect the AC adapter cord to the power connector and the Ethernet cable cord to the INTERNET connector on your phone.
  2. Wait until your phone is fully loaded, and then press the Menu button.

Static IP connection

  1. Open the “Network” section, go to “IP Settings” and choose the “Static IP” value.
  2. Return to “WAN” settings and fill the “IP”, “Netmask”, “Gateway”, “DNS Server 1”, “DNS Server 2” fields with values provided by your ISP.
  3. Return to the main menu and select the “Reboot” option.
  4. Enter this IP as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  5. Go to the “Accounts” tab, then select “Account 1” and choose the “General Settings” section.
  6. Set the “YES” value for the “Account Active” field and fill in “Account Name”, “SIP Server”, “SIP User ID”, “Authenticate ID”.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  7. Click the “Save” button.
  8. Open the “SIP Settings” and select the “Basic Settings” section. Set the “SIP Registration” field to “Yes”, set “5” as the value for “Register Expiration”, “Instance” for “Unregister on Reboot” and “UDP” for “SIP Transport” field.
  9. Click on the “Save and Apply” button.
  10. Go to the “Status” tab and select “Account Status”. There should be a “YES” in front of your SIP account.

NAT connection

  1. Open the “Network Status” section and check for the IP in IPv4 field.
  2. Enter this IP as the URL in the browser on your computer. Log in as the administrator with “admin / admin” credentials.
  3. Move to the “Accounts” tab, then select “Account 1” and choose the “General Settings” section.
  4. Set a “YES” value in the “Account Active” field, and fill in the “Account Name”, “SIP Server”, “SIP User ID”, “Authenticate ID” fields.
    You can find your credentials here: Your Profile > My Forwarding numbers > Get connection details.
  5. Click the “Save” button.
  6. Open the “SIP Settings” tab and select “Basic Settings”. Set “Yes” for the “SIP Registration” field, set a “5” value for “Register Expiration”, “Instance” for “Unregister on Reboot” and a “UDP” value for the “SIP Transport” field.
  7. Click the “Save and Apply” button.
  8. Move to the “Status” tab and select “Account Status”. There should be a “YES” in front of your SIP account.

Using Telephony User Interface (TUI) On Your Deskphone

How to make a direct transfer:

Press **101# to make a direct transfer.
“101” is an extension of a team member in your Omnivoice account. You can use any phone number, for example 15551234567 as well.

How to make a Consultative Transfer:

Press ## sequentially during a conversation and wait for an audio guide to play. The following options are available:
Press 1 — make a call to another person (a second line).
Press 2 — merge all active calls into a conference.
Press 3 — disconnect the second line.
Press 4 — return to the first line (the second line will be put on hold).

For example:

During a conversation press:
## 101 # [call another person (second line) … conversation with the second line] ## 1 or hang up — the initial call will be transferred.
## 101 # [call another person (second line) … conversation with the second line] ## 2 — a conference call for 3 members.
## 101 # [call another person (second line) … conversation with the second line] ## 3 — transfer the initial call to another party.
## 101 # [call another person (second line) … conversation with the second line] ## 4 — return to the first line, the second line will be put on hold.

WebPhone allows you to make and receive calls from your business number using your browser. When you or your colleagues are at the computer, you don’t need a phone device — just plug in your headset to make and receive calls with your business number. Or don’t plug in if you don’t mind “speakerphone”!

How to enable WebPhone

  1. WebPhone is available on the Journal page and in a separate window. Your WebPhone is disabled by default. Click on the “Power” button to activate your WebPhone.
    Omnivoice asks for permission to use your microphone. You must grant access to make calls via the soft-phone.
  2. Now you’re ready to make and receive calls!
    webphone

Making and accepting calls via WebPhone

How to make a call

  1. Enable your WebPhone.
  2. Enter a phone number you want to reach and click on the “Call” button.

How to accept a call

  1. Please make sure your WebPhone is enabled (should be green).
  2. You will hear a sound alert and see a notification about an incoming call even you’re on another tab.
  3. Click the “Answer” button to accept a call.

Notes

  • If you have more than one business phone number, you can select the desired one to call from.
  • You can minimize the WebPhone by clicking on the green “WebPhone” panel.
  • You can view your recent calls and call to your team members invited to Omnivoice.
  • You can change speaker and microphone volume, and select an available microphone as well. Click on the “Test microphone” button to test your settings.
  • You can change the sequence of your contact phone numbers in the “Profile” > My forwarding phones” page.
  • You can open other tabs via your browser. A tab with active soft-phone marked with a red indicator.

Any troubles with WebPhone?

  1. Make sure you have proper internet connection. You can browse other web sites for instance.
  2. Make sure you allowed to use your microphone in your browser.
  3. Check your audio devices. You need a microphone and speaker (or a headset) to use WebPhone.
  4. Please test your microphone. Make sure it works properly.
  5. Please make sure UDP/1935 port is available to use WebPhone.

webphone settings

How to download the app

You can download the app for Android by clicking here.

Why do you need the mobile app?

We recommend installing the Omnivoice mobile app to access the following features:

  1. Make and receive calls from your business number
  2. Send and receive SMS
  3. Quickly change personal settings on incoming calls
  4. Receive notifications regarding all activities, including missed calls and voicemail
  5. View tasks and history
  6. Listen to call recordings and voicemail
  7. Quickly change your status (Available – Do Not Disturb [DND]) so as not to receive calls when you are busy
  8. Block unwanted callers

How to make calls from the mobile app

Omnivoice Mobile allows you to make outgoing calls on your mobile phone with your very own business number. This function allows you to both up your professional image by a notch and maintain your privacy. Keep your personal mobile number, well, personal!

There are two ways to make an outgoing call:

  • Via a Dialer
  • By tapping the Call button (for Missed calls, Voicemails or Texts)

omnivoice android

You can select one of 3 methods for these outgoing calls:

  • IP Telephony (the default, preferred method, requires a good internet connection) – uses Omnivoice talk minutes. Your customer will see your business number as the Caller ID during the outgoing call.
  • Mixed method – uses both Omnivoice & cell provider minutes. Your customer will also see your business number as the Caller ID during the outgoing call. This method can be used if your internet connection is poor.
    • Note: For the above call method, be sure to specify the cell phone number on which the app is installed. If the number is specified incorrectly, this method will not work. The number can be specified in the Profile – Phone number section.
  • Via your cell phone – uses cell provider minutes. Your customer will see your cell phone number. This method can be used if you do not have an internet connection, but must make a call.

How to receive calls in the mobile app

To receive incoming calls, you must activate the Mobile App feature. This can be done when you first log in to the app or later in the Settings > Receiving Calls tab.

omnivoice android

You may also do it in the web panel (Profile > My Forwarding Numbers).

call forwarding

You can also configure how you want to receive calls — to which numbers or devices and in which order you prefer the calls to be sent. To do this, turn on the desired numbers and select the dial mode: simultaneous or sequential. If you select the sequential mode, you can specify how many seconds you want to wait for an answer before moving on to the next contact.

How to choose a business number for outbound calling via mobile app

If you have two or more business phone numbers, you can select the desired number for outbound calling in the Phone tab. Choose a business number for outbound calling from the list.

omnivoice android

How to send and receive SMS via mobile app

To send a new SMS message, tap the Add Activity icon in the Activities tab.

To reply with an SMS to a missed call, voice mail or a previously received SMS: tap the task (or) call in History, then select the Text option in the top menu.

omnivoice android

How to set up your own ringtone

Go to Settings and select the default Omnivoice ringtone or your own ringtone.

omnivoice android

How to set up your push-notifications

Go to Settings – Push Notifications and enable or disable the desired push-notifications.

You can quickly turn Push Notifications on and off, select the Activities you want to be notified about and the business numbers from which to receive notifications (i.e. missed calls, voicemail, and SMS).

How to change the presence status

Change your Presence Status to Available or Do Not Disturb from your Omnivoice Mobile App. Tap on the green icon in the top left corner and then tap on the Available – Do Not Disturb slide to change your Presence Status. All incoming calls will be handled according to your Answering rules.

omnivoice android

Personal Settings

Using the Omnivoice mobile app you can change your personal settings: your first and last name and the phone number associated with the Mixed Method of handling outbound calls. This number must correspond to the number on the SIM card installed in the phone.

How to listen to voicemail and call records

All calls with call records are marked by a special icon. 

Go to the History section and tap on the call in the list. Go to History – Voicemails to view and listen to your voicemails.

How to block unwanted calls

If you do not want to receive calls from certain numbers, select a call from the list of calls (History – Calls, Voicemails, Texts, Callbacks tab) and select the Block option from the menu. The number will be sent to all blacklists for your call flow. If there are no blacklists, they will be created for all currently existing call flows.

How to download the app

You can download the app for iOS by clicking here.

Why do you need the mobile app?

We recommend installing the Omnivoice mobile app to access the following features:

  1. Make and receive calls from your business number
  2. Send and receive SMS
  3. Quickly change personal settings on incoming calls
  4. Receive notifications regarding all activities, including missed calls and voicemail
  5. Listen to call recordings and voicemail
  6. See the availability status of colleagues and their assigned tasks
  7. Quickly change your status (Available – Do Not Disturb [DND]) so as not to receive calls when you are busy
  8. Block unwanted callers

How to make calls from the mobile app

Omnivoice Mobile allows you to make outgoing calls on your mobile with your very own business number. This function allows you to both up your professional image by a notch and maintain your privacy. Keep your personal mobile number, well, personal!

There are two ways to make an outgoing call:

  • Via a Dialer
  • By clicking the Call button (for Missed calls, Voicemails or Texts)

    make a call omnivoice mobile

You can select one of 3 methods for these outgoing calls:

  • IP Telephony (the default, preferred method, required a good internet connection) – uses Omnivoice talk minutes. Your customer will see your business number as the Caller ID during the outgoing call.
  • Mixed method – uses both Omnivoice & cell provider minutes. Your customer will also see your business number as the Caller ID during the outgoing call. This method can be used if your internet connection is poor. 
    • Note: For the above call method, be sure to specify the cell phone number on which the app is installed. If the number is specified incorrectly, this method will not work. The number can be specified in the Profile – Phone number section.
  • Via your cell phone – uses cell provider minutes. Your customer will see your cell phone number. This method can be used if you do not have an internet connection, but must make a call.

    calling method omnivoice mobile

How to receive calls in the mobile app

To receive incoming calls, you must activate the Mobile App feature. This can be done when you first log in to the app or later in the Settings – Receiving Calls tab. You may also do it in the web panel (Profile – My Forwarding Numbers).

You can also configure how you want to receive calls — to which numbers or devices and in which order you prefer the calls to be sent. To do this, turn on the desired numbers and select the dial mode: simultaneous or sequential. If you select the sequential mode, you can specify how many seconds you want to wait for an answer before moving on to the next contact.

receive calls omnivoice mobile

How to choose a business number for outbound calling via mobile app

If you have two or more business phone numbers, you can select the desired number for outbound calling at the Phone tab. Choose a business number for outbound calling from the list.

business numbers omnivoice mobile

How to send and receive SMS via mobile app

To send a new SMS message, tap the text message icon on the top right corner of the Texts section (Journal).

To reply using Text swipe left the call/voicemail/text and select the text message icon. You also can reply via Text from the detailed view of the texts.

texts omnivoice mobile

How to see the availability status of your team

Each user can be seen under one of 3 statuses: Available, Do Not Disturb [DND], or Busy (On Call).

You can see the status of your colleagues on the in the Contacts -> Team tab.

 

How to set up your own ringtone

Go to Settings and select the default Omnivoice ringtone or your own ringtone.
Ringtone omnivoice mobile

How to set up your push-notifications

Go to Settings – Push Notifications and enable or disable the desired push-notifications.

You can quickly turn Push Notifications on and off, select the Activities you want to be notified about and the business numbers from which to receive notifications (i.e. missed calls, voicemail, and SMS).

How to change presence status

Change your Present Status to Available or Do Not Disturb from your Omnivoice Mobile App. Tap on the green icon in the top right corner and then tap on the Available – Do Not Disturb slide to change your Present Status. All incoming calls will be handled according to your Answering rules.

presence indicator omnivoice mobile

How to listen to voicemail and call records

Go to the Journal section and tap on the Calls & Voicemails in the list.

You can listen to voicemails and call records.

call recording omnivoice mobile

How to block unwanted calls

If you do not want to receive calls from certain numbers, select a call from the list of calls (History – Calls, Voicemails, Texts, Callbacks tab) and select the Block option from the menu. The number will be sent to all blacklists for your call flow. If there are no blacklists, they will be created for all currently existing call flows.

block user omnivoice mobile

First of all, check that you have a good connection and then follow these steps:

  • Make sure your microphone and speakers aren’t blocked or muted, and are plugged in if you’re using a computer
  • Try moving closer to the microphone, reducing background noise, or cupping your hand in front of the loudspeaker if you’re on a mobile device. If you’re using a headset, try using a different cable or plugging it into a different port.
  • Check your audio settings on the device.
  • If you are facing issues with the WebPhone – try opening the WebPhone settings and checking the audio input setup you have. If need be, adjust the input device. As soon as your voice is registered – the volume bar will reflect the input it receives.

troubleshooting mic problems

With Omnivoice you can combine several phone calls into one or put your call on hold and to make a second (consultation) call.

Using Conference Calling via the Web Panel

You can use Conference Calling in the web panel (using the buttons in the web phone) and via your cell phone (using * and #).
conference call omnivoice 1

How to mute your microphone?

During a conversation click the Mute button. Your microphone will be temporarily disabled. Don’t forget to click the Mute button again to continue the conversation.

conference call omnivoice 1

How to put on hold?

During a conversation click the Hold button. The other party will hear your music on hold. Don’t forget to click the Hold button again to continue the conversation.

conference call omnivoice 1

How to make a direct transfer?

A direct transfer is useful when the caller has either dialed the wrong person or they need to talk with someone in addition to yourself, and you don’t want to make the caller phone back.

  1. During a conversation click the Transfer icon.
  2. Choose the person that you wish to transfer the caller to. You can select another team member or someone from the Call History, or dial a phone number via Dial pad. For example, select Mark and click the transfer icon again.

conference call omnivoice

How to make a Consultative Transfer?

A consultative transfer call allows you to talk to the person that you wish to transfer the call to, prior to making a call transfer. For example, in this situation, you may wish to better appraise the other party about a situation that the caller wishes to resolve so that the other party can better help the incoming caller.

conference call omnivoice

  • During a conversation click the Consultative icon.
  • Choose the person that you wish to transfer the caller to. You can select another team member or someone from the Call History, or dial a phone number via the Dial pad. For example, select Mark and click the Consultative icon.
  • When you make the second call, the first call will automatically be put on hold while the second call begins to ring. When the person on the second line answers, you can talk with them about the situation and explain that you have a call to transfer to them (during this conversation the first line will remain on hold.)

Here you can:

  • Disconnect the second line by clicking on the icon near the name / phone number.
  • Create a conference by clicking the Conference icon.
  • Transfer the first call to the second line by clicking the Transfer to Another Party button.
  • Disconnect all active calls by selecting End Call in the drop down menu.
  • Note: you can switch between the 1st and the 2nd calls by clicking on the name or the phone number.

How to make a conference call?

  1. During a conversation click the Consultative icon. Add the second person to the call and click the Conference icon. Three people will be merged into one conversation.
  2. You can invite up to 5 people to the conversation one by one by clicking the Add People icon.
  3. You can leave the conference call, if you wish. The conversation will continue if there are at least 2 people on the call.

Using conference calling on your cell phone

You can use conference calling feature on your cell phone with Telephone User Interface (TUI).

Omnivoice lets you send vital, short pieces of information via SMS/text message from your smartphone or PC. But don’t forget to double-check that autocorrect!

The Business SMS feature (text messaging) allows you to send and receive text messages to and from your business numbers. Recipients can reply via their own SMS. Text messaging occurs on your mobile devices (the Omnivoice mobile App for iPhone and Android).

  • Text messaging is available for 10-digit local phone number.
  • One message can be up to 140 characters. You can send larger texts up to three message parts.
  • Text messaging does not support international numbers, short code, or multimedia messaging service (MMS).

How to enable Text Messaging

  1. First, you should enable Text messaging at the “Manage Business Numbers” section for the desired phone numbers.
  2. Go to the “Manage Business Number” section and click “Enable.” Please note your number must be SMS-capable to use text messaging.

Now you’re ready to send and receive texts using your business number!
texts omnivoice mobile

How to send and receive Text Messages via Omnivoice

Send and receive SMS via the Omnivoice Web Panel

  1. Go to “Journal” and click on “Send text” to initiate a text message.
  2. Enter a phone number and your text message then click “Send.”

All incoming text messages will be added to your Journal. Conversations are shown in threads.
text threads omnivoice

Send and receive texts via the Omnivoice mobile App

  1. Tap the [+] button at the main screen.
  2. You can enter your recipient’s number (To:), manually or from your phone address book.
  3. Enter your text and tap “Save.” Your message will be sent!
  4. You can also reply to your incoming Calls and Voicemails via texts.
  5. You can browse all texts (both sent and received) at the “Dashboards | Text messages” section.

texts omnivoice mobile

How to disable Text Messaging

  1. Go to “Manage Business Numbers” (your Omnivoice web panel).
  2. Click “Yes/No” to stop sending and receiving texts for the desired phone number. You can enable the Text messaging feature again at any time!