Support

iPhone Mobile App

    How to download the app

    You can download the app for iOS by clicking here.

    Why do you need the mobile app?

    We recommend installing the Omnivoice mobile app to access the following features:

    1. Make and receive calls from your business number
    2. Send and receive SMS
    3. Quickly change personal settings on incoming calls
    4. Receive notifications regarding all activities, including missed calls and voicemail
    5. Listen to call recordings and voicemail
    6. See the availability status of colleagues and their assigned tasks
    7. Quickly change your status (Available – Do Not Disturb [DND]) so as not to receive calls when you are busy
    8. Block unwanted callers

    How to make calls from the mobile app

    Omnivoice Mobile allows you to make outgoing calls on your mobile with your very own business number. This function allows you to both up your professional image by a notch and maintain your privacy. Keep your personal mobile number, well, personal!

    There are two ways to make an outgoing call:

    • Via a Dialer
    • By clicking the Call button (for Missed calls, Voicemails or Texts)

      make a call omnivoice mobile

    You can select one of 3 methods for these outgoing calls:

    • IP Telephony (the default, preferred method, required a good internet connection) – uses Omnivoice talk minutes. Your customer will see your business number as the Caller ID during the outgoing call.
    • Mixed method – uses both Omnivoice & cell provider minutes. Your customer will also see your business number as the Caller ID during the outgoing call. This method can be used if your internet connection is poor. 
      • Note: For the above call method, be sure to specify the cell phone number on which the app is installed. If the number is specified incorrectly, this method will not work. The number can be specified in the Profile – Phone number section.
    • Via your cell phone – uses cell provider minutes. Your customer will see your cell phone number. This method can be used if you do not have an internet connection, but must make a call.

      calling method omnivoice mobile

    How to receive calls in the mobile app

    To receive incoming calls, you must activate the Mobile App feature. This can be done when you first log in to the app or later in the Settings – Receiving Calls tab. You may also do it in the web panel (Profile – My Forwarding Numbers).

    You can also configure how you want to receive calls — to which numbers or devices and in which order you prefer the calls to be sent. To do this, turn on the desired numbers and select the dial mode: simultaneous or sequential. If you select the sequential mode, you can specify how many seconds you want to wait for an answer before moving on to the next contact.

    receive calls omnivoice mobile

    How to choose a business number for outbound calling via mobile app

    If you have two or more business phone numbers, you can select the desired number for outbound calling at the Phone tab. Choose a business number for outbound calling from the list.

    business numbers omnivoice mobile

    How to send and receive SMS via mobile app

    To send a new SMS message, tap the text message icon on the top right corner of the Texts section (Journal).

    To reply using Text swipe left the call/voicemail/text and select the text message icon. You also can reply via Text from the detailed view of the texts.

    texts omnivoice mobile

    How to see the availability status of your team

    Each user can be seen under one of 3 statuses: Available, Do Not Disturb [DND], or Busy (On Call).

    You can see the status of your colleagues on the in the Contacts -> Team tab.

     

    How to set up your own ringtone

    Go to Settings and select the default Omnivoice ringtone or your own ringtone.
    Ringtone omnivoice mobile

    How to set up your push-notifications

    Go to Settings – Push Notifications and enable or disable the desired push-notifications.

    You can quickly turn Push Notifications on and off, select the Activities you want to be notified about and the business numbers from which to receive notifications (i.e. missed calls, voicemail, and SMS).

    How to change presence status

    Change your Present Status to Available or Do Not Disturb from your Omnivoice Mobile App. Tap on the green icon in the top right corner and then tap on the Available – Do Not Disturb slide to change your Present Status. All incoming calls will be handled according to your Answering rules.

    presence indicator omnivoice mobile

    How to listen to voicemail and call records

    Go to the Journal section and tap on the Calls & Voicemails in the list.

    You can listen to voicemails and call records.

    call recording omnivoice mobile

    How to block unwanted calls

    If you do not want to receive calls from certain numbers, select a call from the list of calls (History – Calls, Voicemails, Texts, Callbacks tab) and select the Block option from the menu. The number will be sent to all blacklists for your call flow. If there are no blacklists, they will be created for all currently existing call flows.

    block user omnivoice mobile

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